My Attendance FAQ's
Here are Some Queries From Client Side.
Monthly Reports Are Not Generating For All Employees that is Timing is showing 00:00 For All the Employees or For a Particular Employee?
Answer: Our Checklist as Below:
a] Shift Creation
b] Shift Assigned to Employees or Particular User
c] Whether Logs has been Downloaded From device and saved it?
d] If Logs Saved then Logs Processed or not?
e] Joining Date and Confirmation Date Filled up properly or not?
f] If Shift is same for all user's then We will do the multiple update after that Do migrate with latest version. Then process the logs and check.
2. U disk cannot download data, it failure when downloading data inserted U disk,how to solve it?
Answer: there may be caused by the following reasons：
a. U-Select size capacity within 8 G.
b. whether the U disk file is too much, cause the space is too small, suggest that format the U disk, download again
3. we got an exception error. When we try to download the logs from devices, it shows error - 0x8007007E. Please find the attachment
Answer: Please install Attendance management_built153. Here is the link to download.
https://drive.google.com/file/d/0B-hYnXYr55nUYWNyV3VvSC1SRnc/view?usp=sharing
After installation of above software Please run Register SDK file from the Attendance Management set up file.
Path:- Open Attendance Management Folder-> files->SDK-> Run (Run As Administrator) the Register SDK file.
4. Please find attached Error "Input String was not in a correct format" and provide us solution
Answer:
1] Check whether all User's personal details are Entered in a correct format.
2] Do "Multiple updates" after that Do Migrate with latest Version
Then Download all the logs. Process the logs and Generate Reports.
5. How to Generate reports for B1 or B10 Device in My Attendance?
Answer:
1] Download and Save the Logs in B1/ 10 device utility.
2] Open My attendance-> Attendance Menu-> Process Logs-> Select Employees-> Select Date-> Click on Process.
3] Now go to Reports->Attendance-> Monthly Reports-> Select the respective Report-> Select the Start Date and End Date-> Select the Employees-> Click on Report.
6. How to Generate report for B3 and B20 Device?
Answer:
1] Download and Save the in MIS attendance Software.
2] Open My attendance-> Attendance Menu->Download Logs -> Device -> Tick the checkbox Beside of Database Device and Select the Respective machine from B3 or B20 -> Download Logs -> Save Logs
3] Now go to Process Logs-> Select Employees-> Select Date-> Click on Process.
4] Now go to Reports->Attendance-> Monthly Reports-> Select the respective Report-> Select the Start Date and End Date-> Select the Employees-> Click on Report.
7] Unable to generate reports the Newly Added Employee?
Answer:
1] Open My Attendance-> Master-> Employee Details-> Set the joining Date and Confirm date.
2] Now to go to Shift and WOFF option and check whether proper shift assigned or not.
3] Correct Joining date, Confirm date and Assign proper shift and Update the employee details.
4]] Now go to Attendance Menu->Download Logs -> Device -> Tick the checkbox Beside of Database Device and Select the Respective machine from B3 or B20 -> Download Logs -> Save Logs
3] Now go to Process Logs-> Select Employees-> Select Date-> Click on Process.
4] Now go to Reports->Attendance-> Monthly Reports-> Select the respective Report-> Select the Start Date and End Date-> Select the Employees-> Click on Report.
8] How to Create New Shift?
Answer:
1] Open My Attendance-> Master->Attendance-> Shift-> Enter Shift Name, Short name-> Enter the In Time, Out Time-> Select Shift type as Fix, Allotment, Auto.
9] How to Set more than 1 Week off?
Answer:
1] Open My Attendance-> Master->Settings-> Shift & weekly Off->Select First day of Weekoff-> Check the checkbox available near Second weekly off-> Select the Second day of week off-> Select whether weekoff is for full day or half day-> Select the week in which second weekoff is applicable.
10] How to Create Multiple Branches in My Attendance?
Answer:
1] Open My Attendance-> Master-> Branch-> Enter the Branch details as Name, Short Name , Address and other details-> Click Save.
11] How to Create Different Departments in My Attendance?
Answer:
1] Open My Attendance-> Master-> Department-> Enter the Department Name-> Click Save.
12] How to Create Different Designation in My Attendance?
Answer:
1] Open My Attendance-> Master-> Designation-> Enter the Designation Name-> Click Save.
13] How to Create Holidays in My Attendance?
Answer:
1] Open My Attendance-> Master-> Attendance -> Holiday-> Enter Holiday Name-> Select the applicable branch-> Select Date-> Select whether Holiday is payable or not-> Click Save.
13] How to Create Leaves in My Attendance?
Answer:
1] Open My Attendance-> Master-> Attendance ->Leave-> Enter Leave Name, Short Name-> Select Carry forward is applicable or not-> Click Save.
14] How to Allot the Leaves in My Attendance?
Answer:
1] Open My Attendance-> Attendance ->Create Leave Year-> Enter the Year-> Click Save.
2] Goto Attendance ->Leave Allotment->Select the Leave Year, Department, Leave-> Enter the Number Leaves -> Click Apply-> Save.
15] How to Apply Leaves in My Attendance?
Answer:
1] Open My Attendance-> Attendance ->Leave Application->Select Branch Department, Select Employee-> Select date, Leave type and Date from and to which Leave is applicable, Reason for Leave-> Click Save.
16] How to Apply COFF in My Attendance?
Answer:
1] Open My Attendance-> Attendance ->Coff Application->Select Branch Department, Select Employee-> Select date, Date from and to which COFF is applicable, Reason for COFF-> Click Save.
17] How to Apply Manual Attendance in My Attendance?
Answer:
1] Open My Attendance-> Attendance ->Manual Attendance->Select Date from and to manual attendance is applicable->Select Branch Department, Select Employee-> Select Punch Status as IN Punch or Out Punch-> Enter the Punch Time-> Enter Remark-> Click Save.
18] How to Create Multiple User with Specific User Rights in My Attendance?
Answer:
1] Open My Attendance-> Tools ->User->Enter User Name, Enter Password, retype the password-> Click Save->Select User Rights Applicable to User.
19] How to Create different Salary Head such as Basic, HRA, Allowances etc in My Attendance?
Answer:
1] Open My Attendance->Master->Payroll->Salary Head->Enter the details such as Salary Head Name, Print Name, Type as Earning or Deduction, Select Effective date-> Enter Remark-> Click Save.
20] How to Apply Salary Rate for Different Salary Heads in My Attendance?
Answer:
1] Open My Attendance->Payroll->Salary Rate->Select rate type, Branch-> Select the Employees and Select Applicable Salary Head Enter the respective Amount->Apply->Click Save.
21] How to Process the Salary in My Attendance?
Answer:
1] Open My Attendance->Payroll->Process->Select Month, Branch, Department-> Select the Employees->Click Process.
22] How to Generate Payslip in My Attendance?
Answer:
1] Open My Attendance->Reports->Payroll->Payslip->Choose the Desired Payslip Format.
23] What type of reports can be Generated in My Attendance?
Answer:
1] In My Attendance reports can be generated as Daily report, Monthly reports, yearly Reports.
24] How to Apply Payroll settings to Individual Employee?
Answer:
1] Open My Attendance-> Master-> Select Employee Details-> Select Employee ID-> Select the Payroll Settings Option-> Enter the details for PF, PT and ESIC and Effective Date-> Click Save.
25] How to Apply Details of Multiple Employee?
Answer:
1] Open My Attendance-> Master-> Select Employee-> Multiple Update->Select Employee ID's to Update and Change Applicable settings which need to be update->Click on Update.
26] How to create the Night Shift in My Attendance?
Answer:
1] Open My Attendance-> Master->Attendance-> Shift->Enter Shift Name, Short Name-> Select Shift type as Fix, Auto-> Set In time, Out Time of punch-> Tick the Checkbox of End on Next Day option.