1) How to Power On Device?

Ans:-> 

          Connect the adaptor device and Press the "Power ON" Button on Device.

2) How Register New User with Fingerprint?

Ans:-> 

          Click Menu->User->Enroll->Enter User ID, Name and Level->Fingerprint->Enter the FP No. of Desired Finger ->Put the Finger 3 times.

3) How Register New User with Face?

Ans:-> 

          Click Menu->User->Enroll->Enter User ID, Name and Level->Face->Look at Device Camera.

4) How Register New User with Card?

Ans:-> 

          Click Menu->User->Enroll->Enter User ID, Name and Level->Card->Place the card infront of Device.

5) How Register New User with Password?

Ans:-> 

           Click Menu->User->Enroll->Enter User ID, Name and Level->Password->Enter the Min 4 Digit Password 2 Times.

6) How to Edit the Name of Any User?

Ans:-> 

           Click Menu->User->Edit->Select User ID->Enter the Name.

7) How to Delete the User?

Ans:-> 

         Click Menu->User->Delete->Select User ID->Select the option Face, Fingerprint, card, password-> It will ask the confirmation to delete->Select Yes.

8) How to ON/OFF the Sound of Device?

Ans:-> 

          Click Menu->Setting->Basic->Sound->Press Ok Button to ON/OFF the Device. 

9) How to Increase/Decrease the Volume of Device?

Ans:-> 

          Click Menu->Setting->Basic->Volume->Ok->Enter Digit from 1 to 10.

10) How to Change Verification mode of Device?

Ans:-> 

          Click Menu->Setting->Advanced->Verification Mode->Choose the desired verification mode from Listed Option.

11) How to Change Date and Time of Device?

Ans:-> 

           Click Menu->Setting->Advanced->Date and Time->Enter the Desired Date and Time. 

12) How to set No. of Allowed Manager?

Ans:-> 

           Click Menu->Setting->Advanced->Allowed # of Managers->Enter the number from 1 to 5.

12) How to Upgrade Device Firmware?

Ans:-> 

            Click Menu->Setting->Advanced->Upgrade Firmware->Enter the Desired Date and Time. (Note: Copy firmware file to pen drive and connect pen drive to device. 

12) How to factory Reset the Device?

Ans:-> 

           Click Menu->Setting->Advanced->Factory Reset->Select Yes.

13) How to Clear All Time Log?

Ans:-> 

            Click Menu->Setting->Advanced->Clear All Time Log->Select Yes.

14) How to Clear All Management Log?

Ans:-> 

           Click Menu->Setting->Advanced->Clear All Management Log->Select Yes.

15) How to Clear All User Database?

Ans:-> 

           Click Menu->Setting->Advanced->Clear All User Database->Select Yes.

16) How to do TCP/IP configuration setting?

Ans:-> 

           Click Menu->Setting->Communication->TCP/IP Settings->TCP/IPv4->Diasable the DHCP.

16) How to do TCP/IP configuration setting?

Ans:-> 

           Click Menu->Setting->Communication->TCP/IP Settings->TCP/IPv4->Diasable the DHCP.

17) How to set IP address in Device?

Ans:-> 

            Click Menu->Setting->Communication->TCP/IP Settings->TCP/IPv4->Select IP address Option->Enter IP address.

18) How to set Subnet mask in Device?

Ans:-> 

            Click Menu->Setting->Communication->TCP/IP Settings->TCP/IPv4->Select Subnet Mask Option->Enter Subnet Mask.

19) How to Gateway in Device?

Ans:-> 

           Click Menu->Setting->Communication->TCP/IP Settings->TCP/IPv4->Select Gateway Option->Enter Gateway.

20) How to Change the Device ID?

Ans:-> 

           Click Menu->Setting->Communication->Device ID->Enter the Desired Device ID.

21) How to Change the Server IP?

Ans:-> 

            Click Menu->Setting->Communication->Host PC Ip Addr->Enter the Server IP address.

22) How to set the Server Port?

Ans:->            

           Click Menu->Setting->Communication->Host PC Port->Enter the Server Port.

23) How to Check Storage Usage?

Ans:-> 

            Click Menu->Setting->System Info->Storage Option.

24) How to Check Firmware Version ?

Ans:-> 

            Click Menu->Setting->System Info->Device Info->F/W Version.

25) How to View Time Log ?

Ans:-> 

            Click Menu->Setting->System Info->Advanced->View Time Log.

26) How to View Management Log ?

Ans:-> 

            Click Menu->Setting->System Info->Advanced->View Management Log.

27) How to View User List ?

Ans:-> 

            Click Menu->Setting->System Info->Advanced->View User List.

28) The face recognition is difficult, the recognition rate is low?

 Ans:-> 

              Please do not put the Face Recognition Device in strong light. During enroll the Face, please show the face within the white box. During Face verification, please keep the surrounding same or similar with the surrounding when we enroll. During Face verification, please keep distance with the Device for 30 – 80cm. Face within the white box, with normal facial expression, no hat on, no glasses on, and the fringe cannot be too long. 

29) The device time is incorrect?

  Ans:-> 

               The Device is not power on for a long time? So the CMOS battery is no electricity. We need to change the CMOS battery. (Model: CR2032 3V) 

30) Fingerprint sensor difficult to read the finger?

   Ans:-> 

                 Employee’s finger cannot be too dry. If the finger is not dry, but still cannot read properly, it would be problem of the fingerprint sensor. If only some employee cannot read the finger, we suggest them to use the Card or Face or Password for verification. 

31) How to Reset the Admin User privileges? 

 Ans:->

           Press the power button to power off the device, there’s a reset button beside the USB port, we could use a thin tool to press this button, and press the power button at the same time, after device power on, it asks “Are you sure you want to remove all the privileges?”, please click “YES”. 

32) How to use the Sleep mode ?

 Ans:->

               MENU -> setting -> Power-> Sleep After (set the value we need). After the setting time, if there’s no person in front of the camera, the device would go to sleep mode. If we set to Not Use Screen Saver, there’s no screensaver picture. If we set to Use Screen Saver 5s, then every 5 seconds, it would change one screen saver picture.